In 2019, the USCIS plans to expand its throughout the US. This expansion will end self-scheduled InfoPass appointments and instead applicants will use the USCIS website to view general how-to information, access processing times, check case status, and other information about the processing of immigration cases.
The USCIS states that the transition to the Information Services Modernization Program has already improved the delivery of emergency services which can only be provided in person. USCIS surveys and data determined that most people scheduling InfoPass appointments could obtain the same information by calling the USCIS or checking the USCIS website.
Going forward, when the USCIS customer service representative online or on the phone determines an in-person appointment is necessary, the customer service representative will schedule the appointment for the applicant.