The National Visa Center (NVC) has announced that it is suspending its telephone inquiry line effective May 23, 2022. The move comes as an attempt to address a backlog of inquiry requests at the NVC.
The NVC is facing “critical backlogs” of inquiry requests, and current response times to inquiries are approximately 2 months. The NVC will still accept inquiry requests for immigrant cases using its online form, but asks that follow-up inquiries not be made while the first inquiry is still within the NVC’s reported response timeframe.
The NVC has not yet announced when it expects to resume accepting inquiry requests via telephone.