CEAC MALFUNCTIONS CAUSE DELAYS TO CONSULAR CASES

The Consular Electronic Application Center (CEAC) is the online platform where one submits fees, forms, and documents to the National Visa Center (NVC). In the last two months, MU has observed two primary malfunctions on CEAC. Please note, these malfunctions are seemingly random and do not affect every case.

The most prominent malfunction prevents the payment of IV fee bills, causing delays for many cases. This malfunction causes CEAC to reject fee bill payments or causes payments to be “in process” for long periods of time.

MU has submitted inquiries to the NVC about the payment malfunction, requesting a solution. In reply, the NVC stated it is working to correct the malfunction. The NVC provided no estimate for when it would fix this malfunction.

The second malfunction mislabels dependents as Follow-to-Join instead of Accompanying, and vice versa. This prevents the completion of case, even if fee bills have already been paid.

MU has submitted inquiries to the NVC about these and other malfunctions but has yet to receive a response. MU is working to resolve these issues through other contacts and hopes the NVC will act soon to move the cases forward.  If you have questions about your specific case, please contact your MU attorney.